Leadership development often focuses on new skills to build, but executive coach Marshall Goldsmith argues that what leaders stop doing may matter even more. Subtle habits—interrupting, correcting others, or proving expertise—can quietly erode trust and discourage participation. By cultivating deeper self-awareness and letting go of these behaviors, leaders create space for stronger dialogue, shared ownership, and more effective collaboration.

Engagement begins with psychological safety. The brain is constantly scanning the environment to determine whether it is safe or threatening. When people feel safe, they collaborate, manage ambiguity, and remain engaged. When safety is reduced, thinking narrows and momentum slows. Michael Bungay Stanier’s TERA framework—tribe, expectation, rank, and autonomy—explains how leaders shape safety. By increasing the TERA quotient, leaders can build trust and sustain engagement.